Our mission is to continue achieving quality performance contact centre in Australia, but we do aspire to be the best. We have built an enviable reputation for creating strong client partnerships, delivering exceptional customer experience, and driving client growth. We are focused, nimble and agile with the flexibility to evolve and meet your changing business needs.
We also pride ourselves on professional development and learning so training and experience is key by holding the transferable skills necessary in order to represent your brand more effectively on every call placed.
We operate as an extension of your sales team: Whether you need appointment setting services, lead generation, a wholly outsourced inside sales solution, or a blended service that meets your unique business challenges, we can help. One Groups' team uses a variety of strategies to find your potential customers.
Once we can engage in a conversation we will uncover each prospect’s needs, pain points and will be able to present your business as a solution, in turn generating qualified sales and marketing opportunities.
For us, transparency is everything, and we want to build a true partnership that delivers lasting results and measurable return on your investment. As our focus is on providing high quality (not just quantity) appointments, we measure our success based not only on the number of calls, or number of appointments we generate, but also on the number and value of clients you acquire.
Together we work on a thorough well thought out process.